Replacement Policy
Our commitment to ensuring your tool access works as promised.
22-Day Replacement Warranty
We provide a 22-day replacement warranty for any tool access issues. If your access stops working within
22 days of delivery, we'll replace it.
Applicable as long as it continues to work through the month.
How to Request Replacement
Email Support@tooltrust.store with your issue description and order proof
(screenshot or email confirmation). We'll process your request promptly.
What We Offer
We may replace your access with new credentials or provide an alternative working access for the same tool
at no additional cost.
Exclusions
Replacement is NOT available if you violate the device policy (using more than 2 devices),
share credentials publicly, or misuse access.
Important (For Support)
Please keep your order confirmation email as proof of purchase.
This is required by customer support and helps speed up the replacement process.
Frequently Asked Questions
Issues include access not working, login failure, or tool availability problems during the 22-day warranty period (as long as there is no policy violation).
Most replacements are processed quickly after verification. Response time is typically within 24 hours, depending on the tool and issue.
Third-party providers may update features or access rules. We will try our best to provide a working alternative if possible within the warranty period.